A Knowledge Base is a collection of documents and data sources that QuerySmith™ references when answering questions. Each Workspace has its own Knowledge Bases.

As a Tenant Admin or Admin, select the Workspace in which you want to create a knowledge base, then select the "New" button in the Knowledge Base section. From there, follow the on-screen prompt to upload your files and create the Knowledge Base.

QuerySmith™ currently supports text-based files: PDF, DOCX, TXT, XLSX. Other file types are coming in updates coming very soon.

Yes. You can re-upload updated versions of files and delete the old file with the "delete file" feature. We highly recommend deleting previous/outdated versions in your Knowledge Bases, to ensure QuerySmith's output is the most accurate and up to date.

Most files are processed and become searchable within a few seconds to a few minutes, depending on file size, volume, and system load. Processing time may also vary based on the language model selected for the workspace or query. More advanced models—such as Claude Opus—are designed to produce more robust, comprehensive responses and may take slightly longer to generate results compared to lighter models.

Yes! You can create multiple Knowledge Bases within a Workspace depending on how you decide to organize your company files.